- You are trying to define
performance metrics for your balanced scorecard
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- Attracting and retaining
talented employees is a continual challenge.
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- You experience variations
in performance across functional groups or teams, geographies
or levels of employees, and don’t know why
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- You sense a lack of
supply chain commitment to your strategy, or observe other
alignment gaps that are preventing you from achieving goals.
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- You’re committed
to improving operational efficiency, but can’t find
the key leverage points that can produce results.
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- You seek timely input
from employees, customers or suppliers, but their number
and geographic dispersion hinder your efforts.
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- Customer satisfaction
scores are generally favorable, but you continue to lose
market share
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- You’re not satisfied
with your current survey vendor, but don’t want to
lose years of legacy data.
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- Employee morale is fading;
complaints are more frequent or more serious.
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- Your current survey
methods seem outdated, take too long, involve too many steps,
and/or produce reams of data that seem unconnected to actions.
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