Our products

While many of our projects involve custom development, we also offer a broad spectrum of pre-packaged assessment products:

The Organizational Scan^™

Provides a comprehensive, timely, and actionable view of organizational performance based on three key internal drivers — Direction Setting, Operational Effectiveness, and Workplace Environment.

The scan delivers advance information on opportunity and leverage points based on 19 business-specific factors including:

• Plans/strategy, competitive advantage, and financial/technological climate
• Clarity of goals and process efficiency
• Knowledge management and resources
• Organizational design and project management
• Information flow and technological effectiveness
• Organizational values and diversity
• Leadership, coaching, and mentoring
• Performance systems, and value of work.

Employee Satisfaction Scan

Protects the ever increasing importance and investment in human capital by examining five key drivers of employee satisfaction — Employee Growth and Development, Collaboration and Teamwork, Organizational Values, and Culture, Leadership, and Organizational Design.

The scan delivers a comprehensive picture of employee reactions to a carefully crafted set of items categorized within a focused group of factors including:

• Value of work, balance of responsibility, and accountability
• Trust and fairness, respect, and diversity
• Group relations and common goals
• Reward and recognition
• Training, learning, and knowledge management
• Personal advancement, performance review/appraisal
• Salary, compensation, and benefits
• Results orientation and quality standards
• Communication processes
• Confidence in management, coaching/mentoring
• Job Security, commitment, and pride.

Customer Satisfaction Scan

Provides marketing, sales, support teams with comprehensive and dynamic views of customer satisfaction. This assessment assists organizations in focusing on customers by examining three key satisfactions drivers — Product/Service Excellence, Quality of Business Relationship, and Value Proposition Advantage. The scan offers a thorough, multi-level perspective on customer reactions to a carefully developed set of items including:

• Product/service capabilities/functionality
• Solution deployment/implementation and realization of expected results
• Ease of doing business/communicating (people, processes, finances)
• Reliability and quality of customer support
• Customer focus
• Responsiveness and flexibility
• Cost/benefit ratio for solutions
• Competitive positioning and superiority
• Degree of value add
• Investment protection
• Loyalty, retention and likelihood of ongoing purchases
• Overall perception of value.

Customer Perception of Value

Provides senior managers in product development, product marketing, and sales with precise feedback regarding each key factor of the organization’s value chain. After developing and refining a hierarchical value chain model, customer reaction is measured along two critical dimensions:

• The importance of each value chain factor, and
• The performance of your organization in delivering value for each factor.

This highly-customized Assessment System goes beyond measuring customer reaction, by identifying the perceptions of prospective customers — those currently doing business with your key competitors. The scan’s powerful graphics and on-board querying capabilities dramatically indicate how modifications in value chain elements and factors, programs and resources can provide improved perception of value and enhanced competitive advantage.

Customer Referenceability Scan

Measures the degree to which an organization goes beyond customer satisfaction to build partnering relationships based on trust, confidence, and loyalty. The scan targets a deep understanding of current and anticipated customer requirements as they integrate with product and service offerings.

Detailed information is collected and reported on in the following areas:

• Consistent delivery of promised results
• Realistic setting of expectations
• Follow through on commitments
• Putting customer need ahead of corporate gain
• Continuous improvement and innovation
• Taking appropriate risks/making appropriate investments
• Staying ahead of the competition
• History of making things right for the customer
• Providing outstanding personnel in all business areas
• Confidence in policies and procedures
• Protecting client investments
• Fostering improved performance
• Adding value.

Innovation Scan

Measure the degree to which an organization innovates in order to capitalize on changing conditions, gain competitive advantage, and create new markets for products and services.

The scan addresses questions such as:

• Does your organization react to changing market conditions by changing the way it thinks?
• Is your organization able to attract and retain the talent necessary to succeed in today’s knowledge-based economy?
• Does your organization reward and recognize those who innovate?
• Is your organization designed to support creativity and promote flexibility?
• Are information and knowledge sharing systems in place and effectively deployed?

Working Climate Analysis

Provides a comprehensive measure of critical workplace attributes that impact productivity and performance. Assessment results are aggregated from individual workgroups to departments, divisions, and other relevant organizational units. Comparisons to workgroups, benchmarks, and management views are readily available.

The WCA examines the following workplace dimensions and factors:

• Goals, results, consequences, and self-confidence
• Readiness for change, innovation, attitudes, and encouragement
• Organizational flexibility, level of cooperation, and empowerment
• Motivation/energy, trust, work/life balance, and working relationships
• Management as model and influencer.

360° Leadership Scan

Measures characteristics directly related to the demands of today’s leadership. A basic assumption underlying the LIS Leadership Scan is in order to be an effective leader one must have an accurate perception of how he or she is viewed by others. Using powerful multi-rater feedback, leadership is viewed from the perspective of three drivers: Strategic, Organizational, and Interpersonal Leadership Dimensions. Information is obtained from four levels of raters within the following areas:

• Role clarification
• Respect
• Active listening skills
• Employee motivation
• Effective communication
• Integrity, values and responsibility
• Inspiration
• Customer focus
• Collaboration and team building
• Results orientation
• Fairness and empathy
• Direction setting.

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