Leading Indicator Systems

Modeling your process

Capturing the power of your ideas

How do you diagnose and solve client problems? Many consulting practices rely on the experience and expertise of a small number of senior partners to identify the causes of and solution to client’s strategic or operational issues. This means that those partners must be intimately involved in nearly every project, thereby limiting the revenue generation capacity of the firm.

Leading Indicator Systems can remove this bottleneck. We work with consulting organizations to convert their expertise into reliable models. These models can be utilized by others in the firm. We then help to conceptualize and build diagnostic tools that collect the specific data necessary to inform the model. Results are packaged within customized analysis and presentation software that fully integrate the process of assessing and delivering findings. The result is a unique, state-of-the-art Assessment System.

Example:

Flight Consulting Inc. helps small to mid-sized airlines improve customer service. In modeling its practice, we would help in:

Identifying the key elements or drivers of customer service in the small to mid-sized airline market, such as ticketing, in-flight services, frequent flyer programs, and problem resolution systems.
Determining the factors that influence those drivers. For instance, the critical factors that drive problem resolution may be consistency, speed, and follow-through.
Identifying the behaviors that allow these factors to be delivered favorably. For example, consistency may result from employees having a clear understanding of customer service policies and practices.
Building measurement instruments to gather required data from customers, employees or other sources to gauge how well these behaviors are being performed.
Developing an integrated, ready-to-use Assessment System that fully automates:

Data collection via the Web or other formats
Database integration
Statistical analyses
Graphical display of results
Interactive demographic querying of the database
Performance gap, trend, and comparison group analyses
Drill down for accessing details of assessment results
Full color printing of findings.

Using LIS technology, the consulting company provides more value to its clients than ever before.