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Many types of leading indicator data can be leveraged
to improve performance across the organization. Click any category
above to display a brief case study.
Finding Root Causes
A world-class hospital was troubled by the loss of
critical nursing personnel despite competitive salaries and benefits.
LIS deployed a health-care based assessment that was administered
within a 10-day period.
As a result of the assessment, hospital management was able to quickly
and accurately determine major root causes of their employee turnover
problem. While professional staff loved their work and the institution,
they fundamentally questioned the commitment of the hospital to
their needs and the establishment of a positive working climate.
The granularity of the assessment was sufficient to indicate specific
areas of opportunity and follow-up actions that might alleviate
the turnover problem. Through Web-based sharing of feedback, targeted
communications of findings, and additional actions, the situation
began to improve in a matter of weeks.
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