Leading Indicator Systems

Sample Projects

Many types of leading indicator data can be leveraged to improve performance across the organization. Click any category above to display a brief case study.

Digital Dashboard

A major telecommunications firm’s senior management team desired accurate quarterly input on customer, supplier, and employee reactions to what is most important and how well the company is performing in critical areas of the business. Essentially, the team and their staff needed an integrated digital dashboard from which to easily monitor pre-financial leading indicators. When necessary they also wanted the capability to instantly drill-down to detail information to understand results and determine actions.

LIS is designing customized assessment instrumentation and analysis platforms, both for individual groups and the senior management team. Each quarter, 25% of each population -- customers, suppliers, and employees -- will respond to LIS-hosted Web-based surveys. The management team will have a clear, 1,000 foot view of the overall playing field and its staff will be able to instantly assess detailed findings on issues that demand immediate attention. Anticipated results include rapid identification of opportunity points; an ability to get out in front of issues before financials are impacted; an ability to track trends in the data and progress over time; increased supplier, employee, and customer retention; and overall gains in satisfaction, revenue and profitability.